Wednesday, June 28, 2006

The Saga of the New Printer

The story of my new colour laser printer goes something like this:

Monday, 19 June - order printer from supplier and request estimated time of delivery

Tuesday, 20 June - supplier presents my cheque to the bank

Wed/Thurs - waiting, waiting, waiting

Friday, 23 June - call supplier for status report. Advised that printer "should be" delivered on Monday

Monday pm - stay at home all morning but no sign of printer. Call supplier. Supplier refers me to shipping company. Shipping company refers me to local depot. Find out that deliveries to Copacabana only take place on Tuesdays and Thursdays. Grrr.

Tuesday am - printer delivered but requires assembly. Get stuck on first key step - installation of toner cartridges. Call David - he doesn't fare any better. Call supplier for assistance. Supplier refers me to technical help desk of Fuji Xerox. Very nice tech support guys but still cannot get cartridges installed. Seems to be something wrong with alignment of printer parts. Arrange for technician to come on Wednesday. Technician to contact me to set more precise appointment time. In the meantime, try not to trip over defunct printer in the middle of my studio.

Tuesday pm - call Fuji Xerox desk and highlight that Copacabana is not in Sydney metropolitan area. No problem! Page has gone out to technician and all is OK.

Wednesday lunchtime - deafening silence all morning. Cave in and call Fuji Xerox. Apparently page to technician disappeared into black hole. No way a technician will come today. Arrange for Friday as I am teaching on Thursday.

Wednesday pm - really want to print out teaching notes for my Making Waves workshop. David and I tackle the printer again. Printer seems to have better attitude and we manage to install cartridges. Next step is to install printer drivers. Instruction manual says do not connect USB cable until printer driver is installed on computer. Printer driver installation wizard says it cannot locate printer [because USB is not connected!]. Call Fuji Xerox help desk and get printer driver installed. Try to print sample document. Clunk, clunk, clunk. Error message reads "install black cartridge". Open front flap - black cartridge sticking out at ominous angle and refuses to budge. Call David from main house on mobile while keeping Fuji Xerox help desk on land line. After much prodding, poking, cursing - finally get printer functioning. Cancel technician visit for Friday.

All in all, not a very auspicious start. And no, I didn't get any sewing done today.


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